BLACKROD SURGERY PATIENTS
The partners wish to reassure all patients that we are still providing a full service to our Blackrod community:
- The telephone system is set to divert all incoming telephone calls through to the Westhoughton site to ensure Blackrod patients have full access to GP/Nurse telephone consultations.
- Our staff are taking prescription requests over the telephone for any of our patients who are unable to access/use the online services with a dedicated line for our elderly or housebound patients and we have a re-direction in place for post to be delivered to the Westhoughton site so any patients who use this method for ordering their medication can still use this service.
- We have started to introduce more routine face to face chronic disease reviews and blood tests and if patients are unable to attend the surgery our nursing team and the visiting clinician are still providing home visits and have done so throughout the pandemic. Should a GP feel that a patient needs to be seen and is unable to attend the surgery they will be offered a home visit.
- We have also been offering face to face appointments at the Westhoughton branch for any patients a GP feels they are unable to treat safely over the telephone.
The partners feel that due to (a) the nature of the layout of the waiting room, (b) other site users not having a designated reception and (c) that we cannot section the ‘red’ / ‘green’ zones, that we are unable to provide an adequately safe site for both patients and staff at the Blackrod branch at this time. We are currently undergoing assessments of possible safety measures we could implement and a timeline to re-utilise the Blackrod site again is being discussed on an ongoing basis.
The surgery is suspending all extended surgeries on Tuesday and Wednesday evenings until further notice, due to the COVID pandemic.
IMPORTANT - IF YOU ARE ABLE TO CHECK YOUR CONTACT DETAILS PLEASE MAKE SURE THAT WE HAVE YOUR MOST CURRENT MOBILE TELEPHONE NUMBER AND EMAIL ADDRESS - THIS WILL HELP US IMMENSELY WHEN WE NEED TO GET IN TOUCH AT THIS MOST CRUCIAL OF TIMES
Important information regarding 'AT RISK GROUPS' (24.3.2020)
Patients at higher risk of COVID-19
Patients at higher risk of complications associated with COVID-19 will be contacted directly, by letter from NHS England, on our behalf.
Please note the practice has no control over the distribution of these letters.
Further national work is being carried out and more patients may receive letters in due course.
As such, please support the practice by keeping the phone lines free and not contacting us regarding this process at this time.
Please see the link - Self Isolation information
Bolton Council - Emergency contact number
If you are struggling because you need to stay at home and have no family or friends to support you, with shopping or other help
Please contact the council on 01204 337221.
The Partners and management thank you for your co-operation
ChatHealth Messaging Service
During these unsettling times, as a young person, you may be worried about your health and wellbeing and be unsure about how to get help you need.
You are able to text your school nurse for confidential advice and support on a wide range of issues.
Young people aged 11-19 years - please click here for more information Young people 11-19 years
Parent / carer of children aged 5-19 years - please click here for more information Parent or carer of 5 - 19 years
Important information about COVID-19
The NHS across Bolton will be better prepared for outbreaks of new infectious diseases, if the public follows Public Health England advice.
The NHS has put in place measures to ensure the safety of patients and staff which may mean your patient experience is subject to change.
The Chief Medical Officer announced on Friday 13 March that the country is moving into the ‘Delay’ stage of the response to coronavirus (Covid-19).
The new advice issued by the Chief Medical Officer is to stay at home for 7 days if you have either:
- a high temperature or
- a new continuous cough
Do not go to a GP surgery, pharmacy or a hospital. You do not need to contact 111 to tell them you're staying at home.
Use the NHS 111 online coronavirus service if:
- you feel you cannot cope with your symptoms at home
- your condition gets worse
- your symptoms do not get better after 7 days
Only call 111 if you cannot get help online.
Stay at Home advice can be found on the NHS website.
Everyone is being reminded to follow Public Health England advice to:
- Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
- Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are unwell.
Information remains subject to regular change and updates. More information can be found on the NHS website.