Appointments
Appointments System
All morning, afternoon and evening surgeries are booked by appointment only. To request an appointment please complete a Patient Triage Form. Once you have submitted your request this will be reviewed by a member of our clinical team who will decide what course of action the practice needs to take. This could be an appointment the dame day, an appointment in a couple of days time or even a prescription being issued for you. You may receive a link to book selected appointments for Long Term Condition reviews and to discuss test results.
Please be aware appointments are offered to ALL patients at either our Blackrod or Westhoughton sites, our triage team will try to accommodate your preferred site and clinician where possible.
What if I cannot access the Patient Triage Form?
The Patient Triage Form can be completed by someone else on your behalf. If you do not have a relative or friend available to assist you, please call or visit the surgery and a member of our reception team will complete the form for you.
Westhoughton reception team
01942 812525
Blackrod reception team
01204 697229
Please note both numbers connect to the same phone line and your call may be answered by a receptionist at either site.
Extended Access
There are appointments available for Unsworth Group Practice and Stable Fold Surgery patients during the evening or weekend at Peter House Surgery, ran by Bolton GP Federation.
Appointments are available with:
- GP
- Advance Nurse Practitioner
- Practice Nurse
- Musculoskeletal Practitioner
- Mental Health Practitioner
Appointments are available Monday to Friday 6.30pm - 9.30pm and Saturday 9am - 5pm and are a mixture of telephone appointments and Face to Face appointments. During these times the reception desk is open for patients with prebooked appointments only. You will not be able to book appointments with Unsworth Group Practice or request a prescription.
Please complete the Patient Triage Form to request an appointment. Please note as the appointments are ran by Bolton GP Federation you will be asked to consent to us sharing your medical records with them.
Home Visits
If possible please try to complete the Patient Triage Form before 11:00 if you require a home visit.
You may only request a home visit if you are housebound or are too ill to visit the practice. A clinician will only visit you at home if they think that your medical condition requires it. They will also decide how urgently a visit is needed.
You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment. You can also cancel appointments on the NHS App or via the reminder text you receive. This will allow the appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
Interpreter or Translator
If you need an Interpreter or Translator to attend with you for your appointment, please tell the receptionist and they will arrange one for you.
How You Can Help Us
We try to run to time as far as possible. Some times appointments can run over time, so please be patient if you have to wait. Please help us by remembering the following:
- Please arrive on time.
- If you cannot attend cancel your appointment.
- The appointment is for ONE person only.
- The appointment is for one problem only. If you need a longer appointment, please tell the receptionist.
- Children under the age of 16 should be accompanied by an adult.
When We Are Closed
If you need to speak with a doctor while the surgery is closed please call 0161 763 8940 to access the out of hours service. If you need help in an emergency please call 999. You can also call NHS 111 for advice.
Out-of-hours services are very busy so please think carefully before ringing and only do so if you cannot wait until the surgery is open.
Please Click Here to see when the surgery is closed for Bank Holidays in 2024
